Dragging a paying customer off your plane — to make way for your employees to fly — is pretty hard for United to defend. So, what will United do now to repair the damage in the marketplace? What would YOU do? However, this may not be a “customer service” problem like you could be thinking! It starts […]
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What was once the nation’s largest retailer is now on the brink of going out of business. Here is why Sears failed — and how you can be certain this disruption doesn’t happen to you or your business.
There is a great deal of discussion — and, rightfully so — about the importance that culture plays in the success or failure of any organization. We frequently see articles about the exceptional culture of extraordinary organizations — from Fortune’s “Best Companies to Work For,” to Entrepreneur’s “10 Examples of Companies with Fantastic Cultures,” to Business […]