THANK YOU for taking the time to read McKain Viewpoint this past year! All of us on the McKain Performance Group team wish you HAPPY HOLIDAYS and best wishes for a joyous New Year!
One of the points I make in the forthcoming book, “Create Distinction,” is that “best practices aren’t always ‘best’ for your organization.” In other words, what made Starbucks distinctive can provide you with some great ideas and concepts — however, it is NOT a blueprint that you can duplicate for your organization. You know those […]
You’ve probably heard the story already: two radio personalities in Sydney, Australia imitating Queen Elizabeth and Prince Phillip call a London area hospital where Princess Kate is being treated for a pregnancy-related illness. Because of the time difference between the cities, no receptionist is on duty. Therefore, a nurse, honestly believing she is addressing royalty, […]
This story is too…well, sweet…if you’ll pardon the pun. (And big thanks to Dwight Lamb for sending it my way.) Jia Jiang decided to work on his fear of rejection by making at least one outrageous request a day — asking for things he was certain would be refused — and post on his blog, […]