Create Distinction: What to Do When “Great” Isn’t Good Enough to Grow Your Business
(Retitled and Revised)
The first edition of this book (Create Distinction) was named by several major publications such as the Miami Herald, Sacramento Bee, and over thirty more as one of the “Top Ten Business Books” of the year.
McKain lays out the cornerstones of distinction and equips you with the specific tools and knowledge you need to stand out. Whether you’re in the ”C-suite” of a multinational company or just vying for your next promotion, you’ll learn how to rise above the fray and make your work unmistakable. With this practical advice, you’ll feel confident stepping up from the competition–and toward success.
7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience
Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read
No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver–especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.
Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry’s joyful approach to customer service, he incorporated the driver’s inspiring personal philosophy and uplifting advice into his business speeches at corporate events–with stunning success.