What the dismissal of Uber’s CEO/Co-founder Travis Kalanick represents has meaning for EVERY business and each professional: You cannot endure as a distinctive business without a distinctive culture that supports customers and colleagues.
Every professional has some particular line or phrase that will make their blood boil when a customer directs it their way. Imagine being a chef preparing a rare and sophisticated dish of an exotic meat — only to hear a diner say that it “tastes like chicken.” Imagine being a clerk in a bookstore and having […]
“The sea of sameness” is a term that many, including myself, have used to describe the awful location where many businesses are adrift. And, it’s precisely the spot the CMO of Applebee’s stated that their more than 2,000 restaurants were located. My friend, Dr. Scott Vernon of Cal Poly, forwarded me a really important article about changes for the casual dining restaurant — […]
In the book, “Create Distinction,” I examine the aspect of “copycat competition” extensively — however, here’s just a thought for today: If your approach — organizationally or individually — is based on imitating the competition, then you’ve got two big problems: If you successfully imitate them, the best you can hope for is second place in […]