Every professional has some particular line or phrase that will make their blood boil when a customer directs it their way. Imagine being a chef preparing a rare and sophisticated dish of an exotic meat — only to hear a diner say that it “tastes like chicken.” Imagine being a clerk in a bookstore and having […]
Are you sick of “customer satisfactions surveys,” too? I am fed up with getting a survey almost every time I purchase anything — from a room of furniture to a hotel room; from some doo-dad at a home improvement store to a cup of coffee at Starbucks. Marriott — and many other hotel chains — […]
I flew today from Las Vegas via Phoenix to Houston on the “new” American Airlines. It sure seemed a lot like the “old” US Airways. While waiting on my flight, I bought a cup of coffee at Starbucks at the Vegas airport. The line moved quickly, the barista was pleasant and charming as she wished […]
The Five Friends reveal our favorite places to do business. Agree? What are the places where you love to do business? THE FIVE FRIENDS: Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life.