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July 24, 2017

You can’t solve your problems by just staying in your own world…

You’ve probably already heard about our ULTIMATE BUSINESS SUMMIT coming next month here in Las Vegas. To promote the event, we asked some of the business owners who were with us last year to get together on a video conference call and tell us about what they learned — and why they are enrolled to […]

Filed Under: Current Event Commentary, Customer Service/Customer Experience, Distinction, Leadership Tagged With: boot camp, business summit, customer experience, customer service, entrepreneur, leadership, management, marketing, seminar, small business, solo business, solopreneur, success

July 10, 2017

What is the single, most important PURPOSE of the corporation?

What is the purpose of any corporation? CEO’s voted — and the answer might surprise you. I’m going to suggest that for many…MANY…organizations, perhaps their actions aren’t congruent with what they are saying is the most important purpose. Corporate Purpose from Scott McKain on Vimeo.  

Filed Under: Current Event Commentary, Customer Service/Customer Experience, Leadership, Sales Tagged With: business, customer experience, customer service, entrepreneur, leadership, management, marketing

July 6, 2017

The most…and least…caring companies

Fortune magazine reports today on a survey that asked two important questions: Which companies do you feel care the MOST about their customers? Which companies do you feel care the LEAST about their customers? Here is the list of the most caring — and, I think there are a couple of surprises: 1) Disney 2) […]

Filed Under: Customer Service/Customer Experience, Distinction Tagged With: customer experience, customer service, least caring companies, most caring companies

July 2, 2017

What are the 3 things you MUST do to ATTRACT and RETAIN customers?

Did you know that EIGHTY PERCENT of businesses fail? — statistic from Bloomberg If you knew the three things you must do to attract and retain customers — and the nine strategies to make it happen — you would improve your odds of success…and you’d be on the pathway to distinction! That’s why are having […]

Filed Under: Customer Service/Customer Experience, Distinction, Five Friends, Leadership, Uncategorized Tagged With: business, customer experience, customer retention, customer service, distinction, Larry Winget, leadership, management, marketing, Randy Pennington, Ultimate Business Summit, webinar

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About the Author

Scott McKain has designed and delivered high impact keynotes for the world's most dynamic brands and has helped companies enhance profitability and loyalty by teaching how to sell uniquely and serve remarkably.

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What happens if your competition learns the secrets of standing out... and you don't? Join me for FREE insights to lead the field and create distinction.

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Learn how to serve distinctly and sell remarkably through the virtual training & certification courses at the Distinction Institute.

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