Thought you might like to hear our new 60 second radio commercial for my new book, “7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience.” Hope you like it!
Here’s a question that I ask in every speech I present — and, it’s one that I challenge you to answer, as well: WHY would a customer choose to do business with you…as opposed to the competition? I can probably guess the answers that you will give me, because they’re probably very similar to the […]
A friend recently forwarded me a link to an interview that David Letterman recently did on his show with the author of a new book, “Everything’s Coming Up Profits: The Golden Age of Industrial Musicals.” After watching the interview, and reading more about the book on Amazon, I couldn’t wait to get it! In fact, I even […]
Someone I respect sent me link to blog on how difficult life is for foreigners who are fashion models in China. That might not seem like a topic that would be interesting to someone like me — who specializes in organizational and professional differentiation, sales, and customer service — however, the reason I loved the […]