You might not assume that a new book by ESPN’s Colin Cowherd would have a high degree of insight about business…sports, of course, but BUSINESS? It DOES. In this short video, I’ll suggest to you why I think that you should read, “You Herd Me” to help expand your thinking and grow your business.
In case you haven’t seen it…rapper Kanye West slammed Zappos in a recent interview. According to the New York Daily News, “on novelist Bret Easton Ellis’ podcast Monday, West slammed the CEO of the shoe retailer for selling a ‘s–t product.’” “I got into this giant argument with the head of Zappos that he’s trying to tell […]
What does it take to stand out and move up in this highly competitive time? In this short video, I introduce the Four Cornerstones required to create distinction in sales and customer service — or whatever YOU and your organization delivers in terms of products and services. To download the FREE workbook, just go HERE […]
Almost always, when I post here about “service” it is in the context of how we distinctively treat our customers. Not today. Here in the United States, it’s Veteran’s Day — a yearly date we honor those who have sacrificed for the greater good of our nation. My father was from a family with nine […]