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August 19, 2017

The lesson learned from meeting the Chairman of GM when I was 21…

I had the privilege of meeting Thomas Murphy, then-Chairman of General Motors, when I had just turned 21 years old. Our encounter provided a lesson that I’ve never forgotten — and is valuable for any professional of any age.    

Filed Under: Leadership Tagged With: business, chairman, customer experience, customer service, cx, GM, leadership, life lesson, service, success

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Scott McKain has designed and delivered high impact keynotes for the world's most dynamic brands and has helped companies enhance profitability and loyalty by teaching how to sell uniquely and serve remarkably.

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