What the dismissal of Uber’s CEO/Co-founder Travis Kalanick represents has meaning for EVERY business and each professional: You cannot endure as a distinctive business without a distinctive culture that supports customers and colleagues.
Every professional has some particular line or phrase that will make their blood boil when a customer directs it their way. Imagine being a chef preparing a rare and sophisticated dish of an exotic meat — only to hear a diner say that it “tastes like chicken.” Imagine being a clerk in a bookstore and having […]
As you may know, I seldom write about politics. Even though my degree is in Political Science — and I was a political candidate long ago — it’s not the focal point of my business, or in my communication with you. However, I wrote this post this morning after the events of last night. I’m […]
If there is a word in today’s vernacular that is speeding toward the boundary at the junction between trite and meaningless…it’s that flavor-of-the-times business term, “disruption.” It’s the latest in the “excellence,” “good to great,” “management by walking around,” “one minute manager,” “think outside the box” pantheon of business guru greatest hits. Some of those touting […]